SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which everything we do sits — how we accept players, how we process money, and how we respond when something goes wrong. We launched in 2026, and from the outset we built the platform around a straightforward principle: operate transparently and treat the people using the site as adults who deserve straight answers.

Who We Are Accountable To

Our licence with the Anjouan Gaming Authority is not a formality. It carries obligations around fair play, financial conduct, and responsible operation that we are required to meet on an ongoing basis. The Authority can audit our practices, review complaints escalated to them, and take action if we fall short. That external oversight matters to us because it means our standards are not self-assessed in isolation — there is a body outside our own organisation that holds us to account. If you ever feel we have not handled something correctly, you have a route beyond our own support team to raise that concern.

How We Handle Your Money

Player funds are kept separate from the operational funds of Win Top Ltd. This means the money you deposit is not used to run the business — it sits in accounts designated for player balances. The practical effect is that your funds remain identifiable and accessible regardless of what is happening on the operational side of the company. We think this is the minimum standard any site should meet, and we apply it without exception.

When it comes to withdrawals, we aim to process requests within zero to twenty-four hours. We support a range of payment routes — including cards, e-wallets, bank transfer, and several cryptocurrencies — because different players have different preferences, and we do not think you should have to use a method that does not suit you. Before listing any payment route on the site, we satisfy ourselves that it meets the technical and security standards we require. The same logic applies to the game providers we work with: studios such as Pragmatic Play, Evolution, NetEnt, and the others in our catalogue are included because they meet recognised standards for RNG integrity and fair return-to-player rates, not simply because they are available.

On safer gambling, we take the position that the platform itself should make it straightforward for you to stay in control. That means deposit limits, session controls, and self-exclusion options are built into the account area and are not buried or difficult to find. We do not design friction into those tools. If you need to step back from play — temporarily or permanently — we want that process to be quick and unambiguous. We also carry out checks to identify patterns of play that may indicate a problem, and we will make contact if we have a concern, even if you have not raised one yourself.

SpinPolo is intended for adult players who want a well-run platform with a wide selection of games, fast cashouts, and clear terms. We do not claim to be perfect, but when something goes wrong we will tell you what happened, what we are doing about it, and what the outcome will be. That is what we expect of ourselves, and it is what you should be able to expect from us.